Where can I find your product?
We are currently only available in Michigan and California. Locate retailers carrying Platinum Vape store locator.
Can I buy cartridges online?
Under current law, we cannot sell our cannabis products online direct to customers.
Where can I return products?
Check with your original retail location, we offer a 90 day return policy.
Do cartridges/other products "go bad"?
Our products are best when consumed within 3-6 months of the manufacture date.
What makes Platinum Vape different?
We have developed a state-of-the-art lab and our scientists have worked tirelessly to perfect our proprietary terpene separation process using CO2 extraction. Our extraction and post-production methods are designed to preserve the pure full spectrum terpene profiles of the cannabis. The result is affordable, 100% pure quality oil without sacrificing taste or potency.
My battery is blinking, and my Platinum Vape pen stopped working. What do I do?
The blinking light indicates a low charge or a lack of connectivity between your battery and the cartridge. Make sure your battery is fully charged (30-45min). If the problem continues, try using a cotton swab moistened with rubbing alcohol to clean the contact points of both the battery and the cartridge.
How do I attach the cartriage to the battery?
- Remove cartridge from box and take off rubber ca at the bottom.
- Attach cartridge to battery by twisting, but do not screw on too tight.
- Take one to two short draws to activate.
- Once activated, take a puff for 3-5 seconds wait for full effect before consuming more.
- Use Responsibly.
How do I store my Platinum Vape?
Always store your Platinum Vape pen at a room temperature of 65-77 degrees. If you are storing your cartridge for later use, replace rubber cap to bottom to avoid leakage.